New Report Reflects Intense Workforce and Service Challenges Faced by Providers

Updated: Oct 29, 2021

As service providers offering mental health treatment, crisis services, social support services, and youth services are working through the effects of COVID-19 on their work, demand for their services continues to grow. A new poll, which was released earlier this month by the National Council for Mental Wellbeing, found that 97% of member organizations say it has been difficult to recruit employees, and 78% say that it has been very difficult. Organizations say a lack of applicants, specifically qualified applicants, along with not being able to offer competitive salaries and burnout from COVID-19 are the main obstacles they are facing. Member organizations listed the following potential short-term policy solutions as favorable: additional funding to hire qualified staff, continuing to offer telehealth services, updating reimbursement rates, and reducing the amount of paperwork/regulation, which is a burden to staff.

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